Orders are usually shipped within 24 hours, after particularly busy weekends and bank holidays some orders may take a little longer to dispatch. Please email us if your order is urgent.
We currently ship orders Monday to Friday. Orders placed will be dispatched within 24 hours.
IMPORTANT: If your order hasn’t arrived, you must notify us within 21 days from the date of your order for us to consider it missing.
- Orders over £25 will be shipped free of charge via the most appropriate method (see below).
HOW IS YOUR ORDER SHIPPED?
Orders are delivered by the most appropriate method. Larger orders (over 2kg) are usually sent via courier (DPD) and smaller orders (under 2kg) via Royal Mail (2nd Class).
- At certain times of year when the postal system is busier, orders may take a little longer to arrive and we ask that you wait an additional 3 post days (Mon-Sat), before contacting us.
- Orders may require a signature on receipt. It is your responsibility to ensure that someone is available to sign for your order.
- If your order hasn’t arrived, you must notify us within 21 days from the date of your order for us to consider it missing.